fbm Privacy Policy – Understanding How We Handle Your Personal Data

When you register an account on fbm, we collect personal information that is necessary to create and manage your account, verify your identity, and process your transactions. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required for age and identity verification under Philippine regulations. We also collect your payment details — such as your GCash number, bank account information, or other local payment method details — solely for the purpose of processing deposits and withdrawals on your behalf. When you use the platform, we automatically collect technical data including your IP address, device type, browser version, operating system, and session activity logs, which help us maintain platform security and improve your experience. If you contact our support team, we may also retain records of those communications to help resolve your queries more efficiently in the future.

We do not collect sensitive personal information beyond what is strictly required for account operation, identity verification, and regulatory compliance. All data collection is conducted transparently, and you will always be informed of the purpose at the point of collection. You have the right to decline providing optional information, though some core data is required to maintain a functioning account on the platform.

The personal data we collect is used exclusively for the purposes of operating the fbm platform and delivering a safe, reliable experience to Filipino players. Your account information is used to authenticate your identity each time you log in, to process your deposits and withdrawals accurately, and to communicate important account updates or security alerts to you. We use your activity data — such as your betting history, session duration, and game preferences — to personalise your experience, recommend relevant content, and identify any patterns that may indicate problem gambling so that we can offer appropriate support through our Responsible Gaming tools. Your contact details may be used to send you transactional notifications, account verification messages, and, where you have opted in, promotional communications about new features or offers available on the platform.

We also use aggregated, anonymised data for internal analytics and platform improvement purposes. This data cannot be used to identify you individually and is used only to understand how users interact with the platform at a broad level. fbm does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you wish to opt out of promotional communications at any time, you can update your preferences through your account settings or by contacting our support team.

fbm does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data may be shared with carefully selected service providers who assist us in operating the platform — including payment processors, identity verification partners, fraud detection services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to fbm. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally obligated to do so.

If fbm undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process, and you will be notified of any such change in advance. We will never disclose your account balance, betting history, or payment details to any unauthorised third party. Any disclosure made outside of the circumstances described in this policy will only occur with your explicit prior consent.

Your personal data is retained for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations governing online gaming and financial record-keeping. Transaction records, identity verification documents, and account activity logs may be retained for a minimum of five years following account closure to comply with anti-money laundering and regulatory audit requirements. Data that is no longer required for any lawful purpose is securely deleted or anonymised in accordance with our internal data lifecycle policy. All personal data is stored on secure servers with access restricted to authorised personnel only, and we apply industry-standard encryption to protect data both in transit and at rest.

If you request the closure of your account, we will process your request promptly and cease active use of your personal data. However, certain records may be retained beyond account closure where we are legally required to do so, and you will be informed of the specific retention periods that apply in your case. You may contact our support team at any time to enquire about the data we hold about you and the applicable retention timelines.

As a registered user of fbm based in the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to your personal data at any time, and we will provide you with a copy of the information we hold within a reasonable timeframe. If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected, and we will update our records accordingly. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that may apply. Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

If you believe that your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of your rights, please contact our support team through your account dashboard. We aim to respond to all data rights requests within 30 days, and we will keep you informed of the progress of your request throughout the process. For more general questions about your account or the platform, the FAQ section covers many common topics in detail.

fbm uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how users navigate the site so that we can continue to improve it. Essential cookies are required for the platform to operate and cannot be disabled — these include session cookies that keep you logged in during your visit and security cookies that help protect your account from unauthorised access. Analytics cookies collect anonymised data about how pages are used, which helps us identify areas for improvement without identifying you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features on the platform.

We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Any tracking we conduct is solely for the purpose of improving the fbm platform experience for Filipino players and maintaining the security and integrity of the service. If you have questions about specific cookies used on the platform, please reach out to our support team for a detailed breakdown.

fbm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users through the platform or by email to the address associated with your account, and the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Continued use of the fbm platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the platform and contact support to request account closure. The current version of this policy is always available at fbm.bio/privacy-policy, and the Terms and Conditions page provides additional context on your rights and obligations as a user.