At fbm, we believe that gaming should always be an enjoyable experience. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform so that you can stay in control and play with confidence. If you ever have questions about your account or our policies, the FAQ page is a great starting point.
fbm provides every registered player with a set of practical tools designed to help you manage your gaming activity. These features are built directly into your account and are available at any time — no waiting, no complicated process.
Set a daily, weekly, or monthly cap on how much you deposit into your fbm account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending predictable and within your personal budget. You can lower your limit at any time with immediate effect, while increases take a short cooling-off period to take effect — giving you time to reconsider.
It is easy to lose track of time when you are enjoying your favourite games. fbm lets you set session duration reminders so that you receive a notification after a set amount of time has passed. These gentle alerts help you stay aware of how long you have been playing and give you a natural moment to pause, take a break, and decide whether to continue. Staying mindful of your session length is a simple but powerful habit for healthy gaming.
If you feel that you need a longer break from gaming, our self-exclusion tool allows you to temporarily or permanently suspend your account. During a self-exclusion period, you will not be able to log in, deposit, or place any bets on the platform. This option is available directly through your account settings or by contacting our support team. We take all self-exclusion requests seriously and process them promptly to ensure your wellbeing is protected without delay.
Reality check notifications appear at regular intervals during your gaming session to show you a summary of how long you have been playing and your net activity for that session. These pop-ups are designed to give you an honest, clear snapshot of your current session so that you can make an informed decision about whether to continue or stop. You can customise the frequency of these checks to suit your own preferences through your account settings.
Your full gaming and transaction history is always accessible from your account dashboard. Reviewing your activity regularly is a healthy habit that helps you understand your patterns, spot any changes in your behaviour, and make adjustments before small habits become bigger concerns. Transparency about your own activity is one of the most empowering tools available to any player who wants to stay in control of their gaming.
Our support team is available around the clock to assist with any responsible gaming concerns. Whether you want to activate a limit, request a cooling-off period, or simply talk through your options, our team is ready to help without judgement. You can reach us through the live chat feature in your account or by visiting the FAQ page for quick answers to common questions. Your wellbeing is always our priority.
Problem gambling can develop gradually and is not always easy to notice in yourself. Being aware of the common warning signs is the first step toward getting the right support before things escalate.
If any of the warning signs above sound familiar, the most important thing is to take action early rather than waiting for the situation to worsen. Start by using the self-exclusion or deposit limit tools available in your fbm account to create immediate distance between yourself and the platform. Talking to someone you trust — a friend, family member, or professional counsellor — can make a significant difference and help you gain perspective on your situation.
The Philippines has dedicated support services for individuals experiencing gambling-related difficulties. Reaching out to a professional is a sign of strength, not weakness, and early intervention leads to much better outcomes. Our support team can also point you toward appropriate local resources if you are unsure where to start. Remember that gaming should always be a source of entertainment, not a source of stress or financial hardship.
Following a few straightforward principles can make a big difference in keeping your gaming experience positive and sustainable over the long term.
Treat your gaming budget the same way you would treat money spent on any other form of entertainment. Never use funds that are set aside for essential expenses such as rent, food, or bills.
Decide in advance how much you are comfortable spending in a session and stop when you reach that amount, regardless of whether you are winning or losing. Using the deposit limit tool in your account makes this much easier to enforce automatically.
Step away from the screen periodically to rest, hydrate, and reset your focus. Short breaks help you maintain perspective and prevent the kind of fatigue that can lead to impulsive decisions.
Accepting a loss and walking away is one of the most important skills in responsible gaming. Chasing losses by increasing your bets or extending your session rarely leads to recovery and often makes the situation worse.
A healthy relationship with gaming means it is one of many leisure activities in your life, not the primary one. Maintaining strong social connections, hobbies, and routines outside of gaming is the best foundation for long-term wellbeing.
Our support team is here for you around the clock. You can also browse the FAQ for quick answers, review our Terms and Conditions, or check our Privacy Policy to understand how we protect your data. If you are ready to enjoy the platform responsibly, create your account today.